Fraudulent robocalls are increasingly difficult to combat due to scammers leveraging inexpensive internet calling and AI technologies. Industry experts indicate that existing anti-fraud tools are struggling to keep pace with the evolving tactics of these criminals.

On January 24, 1956, American Telephone and Telegraph Company was the largest private company globally, generating nearly 2% of the U.S. GDP and employing 746,000 people. The company owned Bell Labs, which developed significant technologies including the transistor, solar cell, information theory, and radio astronomy, and was involved in laying the first transatlantic telephone cable.

Telus is utilizing AI technology from Tomato.ai to modify call-centre agents' accents in real time, aiming to reduce "accent-related friction." Labour groups have criticized this practice, calling it deceptive and advocating for mandatory disclosure.