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Amazon Employees Say AI Is Just Increasing Workload

gizmodo.com

March 12, 2026

3 min read

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52/100

Summary

A new study confirms that Amazon employees believe AI is increasing their workload rather than alleviating it. Despite promises of improved work-life balance and reduced overtime, many workers feel that AI tools have not delivered the expected benefits.

Key Takeaways

Amazon employees report that the company's AI tools increase their workload rather than reduce it, requiring them to spend additional time correcting mistakes made by the AI.
A study by ActivTrak found that AI adoption led to a 104% increase in emails sent, a 145% increase in chat and messaging, and a 94% increase in time spent with business management tools, indicating that AI does not reduce workloads.
The ActivTrak survey revealed that while AI may speed up some tasks, the resulting "free time" is often filled with additional work, ultimately benefiting company output without easing employee burdens.
Former Google executive Mo Gawdat stated that technology often magnifies existing human abilities and values, highlighting a disconnect between the promised benefits of AI and the reality faced by workers.

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Community Sentiment

Negative

Positives

The integration of AI tools like Copilot has significantly increased productivity for some employees, suggesting potential for enhanced efficiency in tasks.

Concerns

Despite AI's potential, many employees feel it only leads to increased workloads without corresponding benefits, raising concerns about work-life balance.
The reliance on AI tools is seen as a way for companies to raise expectations and demands on employees, rather than reducing their workload.