More than 6 out of 10 people turn to AI for psychological support
axa.com
June 2, 2026
5 min read
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48/100
Summary
A survey by AXA and Ipsos across 18 countries reveals that 46% of respondents are struggling with mental health issues. More than 60% of people are turning to artificial intelligence for psychological support despite concerns about the negative impact of screens.
Key Takeaways
- 46% of surveyed individuals report struggling or languishing with their mental health, indicating a continuous decline in psychological well-being.
- More than 60% of respondents use artificial intelligence for mental health support, with 42% of them frequently following the advice provided.
- Two out of three people believe that screen exposure negatively impacts their mental health, despite spending an average of 5.1 hours daily on screens.
- 32% of AI users have felt uncomfortable with the advice given, and over 25% reported that AI recommendations led to harmful behavior.
Community Sentiment
Positives
- Using AI for mental health support can serve as a form of interactive journaling, helping individuals process their thoughts and emotions effectively.
- AI tools can provide valuable support in stressful situations, offering insights that may enrich personal reflections and decision-making.
- The ability of AI to deliver motivational support, such as pep talks, demonstrates its potential to enhance productivity and emotional well-being in everyday tasks.
Concerns
- Skepticism surrounds the reported statistics of AI usage for mental health, raising concerns about the representativeness and potential bias of the survey sample.
- There are significant doubts about the efficacy of AI in providing genuine emotional support, as it cannot replace the empathy and understanding of a human therapist.
- Concerns about the ethical implications of relying on AI for psychological advice highlight the risks of misinformation and the influence of corporate interests in shaping AI responses.