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More than 6 out of 10 people turn to AI for psychological support

Mental health: although screens can play a negative role, more than 6 out of 10 people turn to artificial intelligence for psychological support.

axa.com

June 2, 2026

5 min read

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48/100

Summary

A survey by AXA and Ipsos across 18 countries reveals that 46% of respondents are struggling with mental health issues. More than 60% of people are turning to artificial intelligence for psychological support despite concerns about the negative impact of screens.

Key Takeaways

46% of surveyed individuals report struggling or languishing with their mental health, indicating a continuous decline in psychological well-being.
More than 60% of respondents use artificial intelligence for mental health support, with 42% of them frequently following the advice provided.
Two out of three people believe that screen exposure negatively impacts their mental health, despite spending an average of 5.1 hours daily on screens.
32% of AI users have felt uncomfortable with the advice given, and over 25% reported that AI recommendations led to harmful behavior.

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Community Sentiment

Mixed

Positives

Using AI for mental health support can serve as a form of interactive journaling, helping individuals process their thoughts and emotions effectively.
AI tools can provide valuable support in stressful situations, offering insights that may enrich personal reflections and decision-making.
The ability of AI to deliver motivational support, such as pep talks, demonstrates its potential to enhance productivity and emotional well-being in everyday tasks.

Concerns

Skepticism surrounds the reported statistics of AI usage for mental health, raising concerns about the representativeness and potential bias of the survey sample.
There are significant doubts about the efficacy of AI in providing genuine emotional support, as it cannot replace the empathy and understanding of a human therapist.
Concerns about the ethical implications of relying on AI for psychological advice highlight the risks of misinformation and the influence of corporate interests in shaping AI responses.