Uber puts all 30,000 employees on ChatGPT Work

Uber is expanding ChatGPT Work to its entire global workforce of about 30,000 employees under an enlarged partnership with OpenAI. The company previously piloted the enterprise-focused AI agent with 1,000 employees across finance, operations and product teams. About 80% of those early users were non-engineers, according to Uber Vice President of Engineering Sumanth Sukumar. ChatGPT Work, introduced in July, is designed for corporate workflows. Uber employees used the pilot to analyze operational data for trends and recommendations, localize training materials across markets and languages, and create personalized interactive dashboards for daily work. Uber has not prescribed a single use case for the company-wide rollout and will allow teams to experiment with the tool. Earlier in 2026, Uber assigned 30 AI engineers to work with teams across the company for two weeks to automate parts of their jobs. Uber did not disclose the cost of deploying ChatGPT Work to all employees. The company plans to track employee usage, the workflows they create and whether the technology improves effectiveness, using those results to guide broader AI deployment. Uber says OpenAI worked closely on integrating the system.