Story
I've been waiting over a month for Anthropic to respond to my billing issue
1 report
1 website
1 discussion
Latest report
Overview
Unexpected charges totaling approximately $180 appeared on an Anthropic account for a Claude Max subscriber. The subscriber received 16 "Extra Usage" invoices between March 3-5, despite not using the service during that time.
Summary from nickvecchioni.github.io.
Reports
One report so far. Additional coverage will appear here when it is linked to this story.
nickvecchioni.github.io
I've been waiting over a month for Anthropic to respond to my billing issue
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Community reactions
Each reaction summarizes sampled comments from the linked discussion.
Hacker News · nickvecchioni.github.io
Hacker News discussion ↗
Historical count: 5 · 5 saved in sample · Historical sample
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Read this discussion’s reaction
Based on 5 sampled comments from this thread. Analyzed 2026-04-09.
- Praise: Anthropic's AI assistant is recognized as one of the most capable in the industry, highlighting the potential of their technology despite current support issues.
- Concern: The reliance on AI chatbots for customer support raises concerns about their reasoning abilities, suggesting that AI is not yet ready to handle complex human interactions.
- Concern: Users express frustration over poor support and long wait times, indicating that the company's rapid growth may be outpacing their ability to provide adequate service.
- Concern: The disparity between the AI's capabilities and its application in customer support reveals a significant gap, undermining trust in the technology's readiness for critical tasks.