Story
OpenAI says my prepaid credits were consumed, refuses to show any record
1 report
1 website
1 discussion
Latest report
Overview
A customer experienced a sudden loss of 491.8 Codex credits, which vanished without any recorded usage. After purchasing an additional 1,000 credits for $48.40, those credits also failed to appear in the account.
Summary from community.openai.com.
Reports
One report so far. Additional coverage will appear here when it is linked to this story.
Community reactions
Each reaction summarizes sampled comments from the linked discussion.
Hacker News · community.openai.com
Hacker News discussion ↗
Historical count: 5 · 5 saved in sample · Historical sample
Analysis ready
Read this discussion’s reaction
Based on 5 sampled comments from this thread. Analyzed 2026-08-06.
- Praise: Some commenters are considering using consumer law to challenge credit expiration policies, which could spark broader changes in SaaS practices and protect users.
- Praise: Setting up limits and auto-reload features is seen as a proactive way to minimize potential losses from expiring credits.
- Concern: Users are frustrated with credits expiring after a year, feeling it's a deceptive practice that undermines trust in AI service providers.
- Concern: The lack of clarity around credit expiration policies is causing anxiety, with users likening the experience to telecom billing issues.
- Concern: Comments reflect a growing sentiment that these practices are alienating customers, potentially driving them away from these platforms.