customer-service-automation
Latest stories covering customer-service-automation, with summaries and links to related coverage.
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Salesforce to Acquire Fin (formerly Intercom) for $3.6B
news
4 min read
Salesforce has signed a definitive agreement to acquire Fin, a customer agent platform, for approximately $3.6 billion. This acquisition aims to enhance Salesforce's capabilities in delivering autonomous agents across various enterprises.
The future of everything is lies, I guess – Part 5: Annoyances
opinion
14 min read
Machine learning technologies are being deployed to handle customer service inquiries, making it more challenging for customers to reach human representatives. This shift is expected to lead to increased frustration and a lack of accountability in customer service interactions.