Lawyer says Google shut down his Gmail, Voice and Photos after NotebookLM upload
discrepancyreport.com
February 21, 2026
3 min read
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64/100
Summary
Brian Chase claims that Google suspended his Gmail, Voice, and Photos accounts after he uploaded law enforcement reports to NotebookLM, an AI tool for summarizing and answering questions about uploaded files. Chase is an adjunct professor at the University of Arizona law school and manages digital forensics and eDiscovery at a firm.
Key Takeaways
- Brian Chase's Google account, including Gmail, Google Voice, and Photos, was disabled after he uploaded text-only law enforcement reports to Google’s NotebookLM, which he claims did not violate any terms of service.
- Chase received a notification of a terms-of-service violation within seconds of the upload and was subsequently locked out of his account, with no clear recourse for appeal.
- Users of NotebookLM reported that the AI tool refuses to summarize or answer questions about sensitive materials, such as public records from the Epstein files, citing usage policy violations.
- OpenAI acknowledged similar issues with its ChatGPT tool regarding content from the Epstein case and stated they are working on a fix for incorrect refusals.