customer-support-ai
Latest stories covering customer-support-ai, with summaries and links to related coverage.
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The Future of Email
opinion
5 min read
Email spoofing allows anyone to manipulate the "From" field, complicating trust in communications. As AI usage rises, new email authentication methods are necessary to enhance security and reliability in email interactions.
White-collar AI apocalypse narrative is just another bullshit
opinion
3 min read
AI capabilities have advanced from the level of a smart high school student to that of a smart college student in two years. The customer support market has rebounded since mid-2025, approaching pre-COVID levels despite predictions of significant disruption.