White-collar AI apocalypse narrative is just another bullshit
martynasm.com
March 23, 2026
3 min read
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44/100
Summary
AI capabilities have advanced from the level of a smart high school student to that of a smart college student in two years. The customer support market has rebounded since mid-2025, approaching pre-COVID levels despite predictions of significant disruption.
Key Takeaways
- AI has advanced from the level of a smart high school student to that of a smart college student in the past two years.
- The customer support market has rebounded since mid-2025 and is nearing pre-COVID levels, contrary to predictions of widespread job loss due to AI.
- Automation projects in customer support can handle 90% of cases, but the remaining 10% require significant human intervention and are often the most time-consuming.
- Semi-decidable jobs, which involve both decidable and undecidable cases, dominate the workload and present challenges that AI cannot easily resolve.
Community Sentiment
Positives
- The upcoming wave of highly capable AI agents is expected to disrupt traditional business processes, enabling companies to provide better customer service with fewer resources.
- AI advancements are poised to transform customer service dynamics, allowing businesses to enhance service quality without the need for extensive hiring.
- Technological development is accelerating rapidly, suggesting that the current capabilities of AI are just the beginning of a much larger transformation.
Concerns
- There is a concern that while AI will not completely automate customer support, it could still significantly disrupt job markets by automating large portions of tasks.
- The analogy of the turkey highlights the potential dangers of complacency in the face of rapid technological change, suggesting that many may not see the risks until it's too late.
