All my clients wanted a carousel, now it's an AI chatbot
adele.pages.casa
May 9, 2026
4 min read
🔥🔥🔥🔥🔥
51/100
Summary
Clients increasingly request AI chatbots instead of traditional website carousels. The demand for interactive elements like chatbots reflects a shift in user engagement preferences.
Key Takeaways
- Clients often request chatbots for their websites despite admitting they find them annoying and rarely use them.
- The presence of a chatbot has become a social signal for businesses, indicating they are keeping up with trends rather than serving a functional purpose.
- Many clients equate website complexity with quality, believing that simple, fast-loading sites do not convey seriousness or effort.
- The pressure for website features like chatbots stems from industry trends rather than actual user needs, leading to bloated and less user-friendly designs.
Community Sentiment
Positives
- The implementation of a chatbot module for complex configuration questions has received a 68 NPS from users, indicating that it effectively addresses user needs despite some skepticism.
- The discussion highlights the importance of understanding the specific problems AI solutions like chatbots are meant to solve, which can lead to more effective applications.
Concerns
- Many consultants lack the practical knowledge to implement AI solutions effectively, leading to wasted resources and poor user experiences with chatbots.
- The reliance on AI chatbots often stems from a fear of missing out on trends, rather than a genuine assessment of their utility, which can result in ineffective technology adoption.
