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I've been waiting over a month for Anthropic to respond to my billing issue

I’ve been waiting over a month for Anthropic support to respond to my billing issue

nickvecchioni.github.io

April 8, 2026

2 min read

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66/100

Summary

Unexpected charges totaling approximately $180 appeared on an Anthropic account for a Claude Max subscriber. The subscriber received 16 "Extra Usage" invoices between March 3-5, despite not using the service during that time.

Key Takeaways

The author experienced approximately $180 in unexpected charges on their Anthropic account due to erroneous "Extra Usage" invoices while not actively using the service.
Other users of the Claude Max plan have reported similar issues with incorrect usage meters and Extra Usage charges.
Anthropic's support system relies heavily on an AI agent, which failed to provide adequate assistance or connect the author with a human representative after multiple follow-ups.
The author criticizes the lack of human support in a company that specializes in advanced AI technology.

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Community Sentiment

Negative

Positives

Anthropic's AI assistant is recognized as one of the most capable in the industry, highlighting the potential of their technology despite current support issues.

Concerns

The reliance on AI chatbots for customer support raises concerns about their reasoning abilities, suggesting that AI is not yet ready to handle complex human interactions.
Users express frustration over poor support and long wait times, indicating that the company's rapid growth may be outpacing their ability to provide adequate service.
The disparity between the AI's capabilities and its application in customer support reveals a significant gap, undermining trust in the technology's readiness for critical tasks.